The complete guide to contact centre callback rates

What's included in our white paper:
  • How the best customer relationship centers (CRCs) achieve 76% FCR
  • The matrix comparing different solutions for monitoring CRF
  • The complete strategy for improving both CSAT & ESAT and increasing upsell
  • AI at the FCR rate's service : 17 use cases and ROI levers
  • 300K€ cost reduction & 1.5M€ turnover increase: the Pierre & Vacances case study

Download the e-book

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