The complete guide to customer call-back rates in contact centers

What's included in our white paper:

How the best customer relationship centers (CRC) achieve 76% FCR
The comparison matrix of different solutions for tracking FCR
The complete strategy to improve both CSAT & ESAT and increase upsell
AI at the FCR rate's service : 17 use cases and ROI levers
300K€ cost reduction & 1.5M€ turnover increase: the Pierre & Vacances case study

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