Speech Analytics Case Study: Groupe Pierre & Vacances - Center Parcs

When Pierre & Vacances - Center Parcs sought to leverage artificial intelligence to improve its customer relationship management, the group called on Batvoice for a collaboration that has lasted for 2 years and with more than convincing results!

Increase of 1 point in telephone sales conversion
17% fewer low value-added calls
23% reduction in irritants in their customer relationship centers
3 times more call evaluations performed
Call compliance level above 80%

Download the case study for free to find out how PVCP achieved these figures with Batvoice's Speech & Emotion Analytics!

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Video testimonials from the PVCP Group

1 point of conversion, when you estimate that we are at 30% of conversion on average, that we make 200 million [of sales by telephone per year], if you add 1 point, you do the calculation, we are talking about many millions of euros and this is very concrete.
Grégory Sion Managing Director, Sales, Innovation, Digital
Pierre & Vacances Center Parcs Group

We have reduced the rate of painpoints per call by 19%, mechanically we have also reduced the number of calls by 17%. Overall, on my scale, this represents savings of €300,000.

This has enabled us to gain 1 conversion point, i.e. €1.5 million.
Eric Poueys Customer Relations Director Europe
Pierre & Vacances Center Parcs Group

It is simple, modern and effective. The dashboard is very intuitive, helps to make an initial analysis, to exploit the results, to make observations and then to set up and track actions.

The solution's minimalist design makes the tool pleasant to use and extremely effective.

Pero Almeida Quality Training Coordinator
Armatis LC

My area, that of customer management and the customer experience, has been identified as a strategic area for the future, with the Customer Voice that we have managed to make visible with this type of approach and this type of tool.
Eric Poueys Director of Customer Relations Europe
Pierre & Vacances Center Parcs Group