Improve sales with Speech Analytics

Discover how to improve & optimize your telephone sales activity with Speech Analytics (semantic and emotional analysis) of the Voice of the Customer.

A Batvoice expert will offer you a personalized demo based on your personal challenges, as well as support at each stage of the implementation of your Speech Analytics project.

The challenges addressed by Speech Analytics with Batvoice AI:

Reduce costs

-300 K €

Time spent on low value-added calls

Improve productivity

-30%

Time spent on repetitive tasks reduced by up to 70%

Increase sales

+1.5 MLN €

Additional sales generated after 18 months of use

Team up with AI

25 X

More call quality and compliance (NF) assessments

Keys to success

Identify and understand the conversion factors of your top performers to replicate them on a large scale.

Barriers to sales

Categorize and quantify objections, sticking points, and training needs to better understand them.

Adaptation of offers

Rely on customer needs and data to adapt your existing offers or discover opportunities for new services.

Our customers use Batvoice daily to improve their organization:

Testimonials

Our customers say it best

1 point of conversion, when you estimate that we are at 30% of conversion on average, that we make 200 million [of sales by telephone per year], if you add 1 point, you do the calculation, we are talking about many millions of euros and this is very concrete.
Grégory Sion Managing Director, Sales, Innovation, Digital
Pierre & Vacances Center Parcs Group
We have reduced the rate of painpoints per call by 19%, mechanically we have also reduced the number of calls by 17%. Overall, on my scale, this represents savings of €300,000.

This has enabled us to gain 1 conversion point, i.e. €1.5 million.
Eric Poueys Customer Relations Director Europe
Pierre & Vacances Center Parcs Group
It is simple, modern and effective. The dashboard is very intuitive, helps to make an initial analysis, to exploit the results, to make observations and then to set up and track actions.

The solution's minimalist design makes the tool pleasant to use and extremely effective.

Pero Almeida Quality Training Coordinator
Armatis LC
My area, that of customer management and the customer experience, has been identified as a strategic area for the future, with the Customer Voice that we have managed to make visible with this type of approach and this type of tool.
Eric Poueys Director of Customer Relations Europe
Pierre & Vacances Center Parcs Group
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