Improving sales with Speech Analytics

Discover how to improve & optimise your telephone sales activity with Speech Analytics(semantic and emotionalanalysis ) from the Voice of the Customer.

A Batvoice expert will provide you with a personalised demo according to your personal needs, as well as support at each stage of the implementation of your Speech Analytics project.

Issues addressed by Speech Analytics with Batvoice AI :

Reducing costs

-300 K €

Time spent on low value calls

Improving productivity

-30%

Time spent on repetitive tasks and up to -70%.

Increase sales

+1.5 MLN €.

of additional sales after 18 months of use

Teaming up with AI

25 X

More call quality and compliance (NF) assessments

Keys to success

Identify and understand the conversion factors of your top performers so you can replicate them at scale.

Barriers to sales

Categorise and quantify objections, blocking points and training needs so that they can be better addressed.

Adaptation of offers

Use customer needs and data to adapt your existing offerings or discover new service opportunities.

Our customers use batvoice on a daily basis to improve their organisation:

Testimonials

Our customers say it best

1 point of conversion, when you estimate that we are at 30% of conversion on average, that we make 200 million [of sales by telephone per year], if you add 1 point, you do the calculation, we are talking about many millions of euros and this is very concrete.
Grégory Sion Managing Director, Sales, Innovation, Digital
Pierre & Vacances Center Parcs Group
We have reduced the rate of painpoints per call by 19%, mechanically we have also reduced the number of calls by 17%. Overall, on my scale, this represents savings of €300,000.

This has enabled us to gain 1 conversion point, i.e. €1.5 million.
Eric Poueys Customer Relations Director Europe
Pierre & Vacances Center Parcs Group
It is simple, modern and effective. The dashboard is very intuitive, helps to make an initial analysis, to exploit the results, to make observations and then to set up and track actions.

The solution's minimalist design makes the tool pleasant to use and extremely effective.

Pero Almeida Quality Training Coordinator
Armatis LC
My area, that of customer management and the customer experience, has been identified as a strategic area for the future, with the Customer Voice that we have managed to make visible with this type of approach and this type of tool.
Eric Poueys Director of Customer Relations Europe
Pierre & Vacances Center Parcs Group
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