BATVOICE AI: EMOTIONS, SPEECH ANALYTICS and quality monitoring

Estimate the sales ROI of your Speech Analytics project

Discover how to use automatic call analysis to quickly reduce your costs!

The challenges addressed by Speech Analytics with Batvoice AI:

Reduce costs

-300 K€

Of time spent by advisors and supervisors on low value-added calls digitized as a priority

Improve productivity

-30%

Less time spent on your Quality processes: calibration, picking, evaluation, and debriefing

Save time

2 X less

Time to carry out each QM assessment and just as much time saved to analyse the results and assist advisors

Speech Analytics ROI Calculation Module

LEADING CUSTOMER RELATIONSHIP CENTERS TRUST US

Testimonials

Our customers say it best

1 point of conversion, when you estimate that we are at 30% of conversion on average, that we make 200 million [of sales by telephone per year], if you add 1 point, you do the calculation, we are talking about many millions of euros and this is very concrete.
Grégory Sion Managing Director, Sales, Innovation, Digital
Pierre & Vacances Center Parcs Group
We have reduced the rate of painpoints per call by 19%, mechanically we have also reduced the number of calls by 17%. Overall, on my scale, this represents savings of €300,000.

This has enabled us to gain 1 conversion point, i.e. €1.5 million.

Eric Poueys Customer Relations Director Europe
Pierre & Vacances Center Parcs Group
It is simple, modern and effective. The dashboard is very intuitive, helps to make an initial analysis, to exploit the results, to make observations and then to set up and track actions.

The solution's minimalist design makes the tool pleasant to use and extremely effective.

Pero Almeida Quality Training Coordinator
Armatis LC
My area, that of customer management and the customer experience, has been identified as a strategic area for the future, with the Customer Voice that we have managed to make visible with this type of approach and this type of tool.
Eric Poueys Director of Customer Relations Europe
Pierre & Vacances Center Parcs Group
Discover Batvoice in action

How to test Batvoice AI?

The team responds to your account creation requests directly from the chat, or through your preferred method of contact.

What technical efforts are required?

Batvoice AI is compatible with all telephony solutions present in call centers. We will need access credentials to your recording platform. The solution is compatible with all protocols (API, SFTP, etc.).

What results can we expect?

The thousands of hours of feedback activated by Speech Analytics, multiplied by each customer, opens a wide range of high value-added benefits to our customers: increase in sales, conversion rates, upsell and cross-sell, prediction of customer churn risks and reduction of churn, improvement of customer experience and customer satisfaction, assurance of call quality and compliance. Depending on your role and objectives, you can help your supervisors and evaluators improve your quality processes using Automated Quality Monitoring or improve your customer knowledge through the Voice of the Customer.

What efforts by business teams are required?

Batvoice first contacts your account administrator and helps you configure your users' accounts, then offers you a roadmap with two workshops, before giving you access to your new knowledge base of best practices, methods, and tools to make your Speech Analytics project a success. Your teams master the tools and are operational in a few weeks thanks to the dedicated training content of our Batvoice Academy.

Users of Auto QM © Quality Monitoring see the gains in time and efficiency from the first minutes of use. Batvoice adapts to your quality processes and allows you to easily migrate your internal grids, evaluations, and user accounts.

Users of the Voice of the Customer have key information on customer expectations to launch actions and monitor their impact. Strong team involvement around the continuous improvement of the brand and brand image, the organization and processes is necessary to reap all the benefits.

What is this technology?

Batvoice AI is based on technologies developed 100% internally by our R&D department: speech recognition (speech-to-text), natural language processing, affective & social signal processing, predictive analysis. This in-house development is part of our vision of responsible and ethical AI as well as the growing importance of data sovereignty, values shared with the VoiceLab, of which Batvoice is a co-founding member.

Is it GDPR compliant?

Yes:
- Your information message at the beginning of the call to your customers remains unchanged: "this call may be recorded for quality and training purposes."
- Batvoice automatically anonymises the personal data contained in the audio of the calls and in their transcription.
- The solution is available either in the "Cloud" or "On premise".
- Cloud data is processed in the European Union in accordance with GDPR policy.
ACCESS THE DEMO

Ready to try Batvoice AI?

Write us a few lines! We will contact you within 24 hours to answer your questions and offer you a demonstration.
Thank you for your demo request! We will get back to you as soon as possible.
Oops! something prevented your message from being sent