How do I test batvoiceAI?
The team responds to your account creation requests directly from the chat, or through your preferred method of contact.
What technical efforts are required?
batvoiceAI is compatible with all call center telephony solutions. We will need your login credentials for your recording platform. The solution is compatible with all protocols (API, SFTP, etc.).
What results can we expect?
The thousands of hours of feedback activated by Speech Analytics, multiplied by each customer, opens a wide range of high value-added benefits to our customers: increase in sales, conversion rates, upsell and cross-sell, prediction of customer churn risks and reduction of churn, improvement of customer experience and customer satisfaction, assurance of call quality and compliance. Depending on your role and objectives, you can help your supervisors and evaluators improve your quality processes using Automated Quality Monitoring or improve your customer knowledge through the Voice of the Customer.
What efforts by business teams are required?
batvoiceAI first contacts your account manager and helps you set up your users’ accounts, then provides you with a roadmap featuring two workshops, before granting you access to your new knowledge base of best practices, methods, and tools to ensure the success of your Speech Analytics project. Your teams will master the tools and be up and running in just a few weeks thanks to the dedicated training content from our Batvoice Academy.
Users of Auto QM © Quality Monitoring notice time savings and increased efficiency from the very first minutes of use. Batvoice adapts to your quality processes and allows you to easily migrate your internal checklists, evaluations, and user accounts.
Voice of the Customer users have access to key insights into customer expectations, enabling them to initiate actions and track their impact. To reap the full benefits, teams must be strongly committed to the continuous improvement of the brand, brand image, organization, and processes.
Users of Auto QM © Quality Monitoring notice time savings and increased efficiency from the very first minutes of use. Batvoice adapts to your quality processes and allows you to easily migrate your internal checklists, evaluations, and user accounts.
Voice of the Customer users have access to key insights into customer expectations, enabling them to initiate actions and track their impact. To reap the full benefits, teams must be strongly committed to the continuous improvement of the brand, brand image, organization, and processes.
What is this technology?
batvoiceAI is based on technologies developed entirely in-house by our R&D teams: speech recognition (speech-to-text), natural language processing (NLP), affective and social signal processing, and predictive analytics. This in-house development is in line with our vision of responsible and ethical AI, as well as the growing importance of data sovereignty.
Is it GDPR compliant?
Yes:
- The informational message played at the beginning of calls to your customers remains unchanged: "This call may be recorded for quality assurance and training purposes."
- Batvoice automatically anonymizes personal data contained in call audio and transcripts.
- Data is processed within the European Union in accordance with the GDPR.
- The informational message played at the beginning of calls to your customers remains unchanged: "This call may be recorded for quality assurance and training purposes."
- Batvoice automatically anonymizes personal data contained in call audio and transcripts.
- Data is processed within the European Union in accordance with the GDPR.
FAQ
Frequently Asked Questions
Implementation, results, technology, and the GDPR: What You Need to Know Before You Start.
Any other questions? Our team is available to answer them live via chat.
