BATVOICE AI: EMOTIONS, SPEECH ANALYTICS and quality monitoring

Our customers testify to the impact of Batvoice on their CRC

The PVCP Group's 2 brands voted Customer Service of the Year thanks to Batvoice

Client testimonials Written

They chose Batvoice for their Speech Analytics project:

Vanessa Klein
Vanessa Klein
Customer Experience Manager
Pierre & Vacances Center Parcs Group
Tourism - 12,700 employees
PVCP group logo
Batvoice is a real asset for understanding and targeting action plans.

It helps to better understand the reasons for your customers' contact, analyse the relevance of your improvement choices and also to argue the real interest of a possible change to be made to your organisation.

And above all, the Batvoice teams are available and take the time to understand your activity, your needs, and are also a source of proposals for potential developments.
Nicholas Lemoine
Nicholas Lemoine
Account Manager
Teleperformance
Customer Relationship Management - 330,000 employees
teleperformance logo
Batvoice is a turnkey solution, simple and intuitive, with an available and responsive team.

In short, Simplicity and Agility!

The solution allows me to identify areas for improvement in customer service, both in terms of customer satisfaction and cost to serve.

A Speech Analytics solution must be simple, user-friendly and effective: which is what Batvoice AI is.
Fabrizio Gardonio
Fabrizio Gardonio
Customer Satisfaction Manager
Total Direct Energie
Energy - 365 employees
logo total direct energie
We use Batvoice to identify key elements in our clients' conversations and their variations over time.

For me there are 3 key points:

1. Real-time analysis of conversations (detecting weak signals and major irritants);
2. Having Batvoice teams that are reactive and pro-active to customer needs;
3. Driving the quality of its agents in call centres.
Pedro Almeida
Pedro Almeida
Quality Training Coordinator
Armatis LC
Customer Relationship Management - 10,000 employees
armatis logo
It's simple, modern and effective.

All the essential features are present. We have a very solid and powerful base that allows us to understand what is happening in our calls on a daily basis, and to provide quality support to our agents and managers.

The dashboard is very intuitive, helps to make an initial analysis, to exploit results, to make observations and then measure these actions. With just a few clicks, we can limit our menus and find trends without any special training.

It is a very clean design, very pleasant to use, and extremely effective.
Angeline Camara
Angéline Camara
Customer Experience Manager
Total Direct Energie
Energy - 365 employees
logo total direct energie
Integrated solution for transcription, analysis and visualization interface that is easy to learn and evolve.

High quality support.

Use:
1. Enriching the Voice of the Customer with concerns and irritants
2. Monitoring operational quality
Eric Poueys
Eric Poueys
Customer Relationship Manager
Pierre & Vacances Center Parcs Group
Tourism - 12,700 employees
PVCP group logo
Batvoice has enabled us to identify recurring questions, low value-added calls, and difficult situations for advisors.

We have reduced low value-added calls by 17%, a saving of €350k, by improving our processes:

- better visibility of information on other channels;
- targeted training of advisors on the situations identified;

These actions have enabled us to devote more time to sales calls, with an additional €1.5 million of sales.

Gregory Sion
Grégory Sion
CEO, Pierre & Vacances
(Ex. General Manager, Sales, Digital Innovation)
Pierre & Vacances center parcs Group
Tourism - 12,700 employees
pierre & vacances logo
Batvoice allowed us to reduce irritants by 19% and to gain 1 point in conversion.

When you estimate that we are at 30% conversion on average, that we make 200 million [in telephone sales per year], if you add 1 point, you can do the math:

We are talking about several millions of euros and this is very concrete.

THE BEST CUSTOMER RELATIONS CENTERS TRUST US

Testimonials

Our customers say it best

1 point of conversion, when you estimate that we are at 30% of conversion on average, that we make 200 million [of sales by telephone per year], if you add 1 point, you do the calculation, we are talking about many millions of euros and this is very concrete.
Grégory Sion Managing Director, Sales, Innovation, Digital
Pierre & Vacances Center Parcs Group
Discover Batvoice in action

Our figures speak for themselves

Reducing costs

300 K€

Saved following the reduction of low-value calls

Improving productivity

-30%

Time spent on repetitive tasks and up to -70%

Increase sales

+1.5 MLN €.

of additional sales after 18 months of use

Teaming up with AI

25x

More call quality and compliance (NF) assessments

How to test Batvoice AI?

What technical efforts are required?

What results can we expect?

What efforts by business teams are required?

What is this technology?

Is it GDPR compliant?

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