Find out how our call evaluation solution, powered by artificial intelligence, revolutionizes your quality management processes, from calibration to debriefing.
Calls handled by trial and error, where customer needs are lost in an ocean of voice data. Recurring complaints go unresolved, sales opportunities are ignored, and mistakes are repeated.
Result? A degraded customer experience, dwindling loyalty, and untapped sales opportunities. Without the right tools, these challenges turn into real obstacles to success.
Find out how Speech Analytics can turn these challenges into tangible successes for your call center.
Less time spent on all your Quality processes: calibration, selection, evaluation and debriefing.
More calls listened to, evaluated and debriefed, i.e. 50 calls per month per advisor instead of the mandatory 2 calls (NF).
Time to carry out each quality assessment, and just as much time to analyze the results and help advisors with their training.
Easily import, create and adjust your evaluation grids according to your specific needs.
Instantly format your evaluations for real-time communication with your teams
Define precise picking filters to automatically select calls for evaluation, based on various criteria such as CSAT and NPS scores, call reasons, customer anger, objections, and much more.
Automate the assignment of calls for evaluation, by period and scope, simplifying task distribution.
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Automate the evaluation of certain criteria for fast, accurate analysis of all calls.
Easily explore customer data with call transcripts and advanced search tools, enabling you to make effective, relevant evaluations.
Access interactive summary sheets for each advisor, providing a complete overview of their skills, areas for improvement, and relevant call excerpts.
Facilitate debriefing and coaching of your agents with detailed analyses of their performance and the distribution of a library of good and bad practices.
Free yourself from the time-consuming and costly constraints of traditional methods and gain in efficiency, precision and relevance in the evaluation of your calls.
Immerse yourself in the new era of quality management by discovering the power of Batvoice technology.
