FAQ Batvoice AI

The team responds to your account creation requests directly from the chat, or through your preferred method of contact.

Unlocking millions of hours of customer feedback opens a wide range of high value-added benefits that enable our clients to: increase sales, improve conversion rates, upsell and cross-sell, predict customer churn risks and reduce churn, improve customer experience and customer satisfaction, ensure call quality and compliance.
Depending on your role and objectives, you can assist your supervisors and evaluators and improve your quality processes using Automated Quality Monitoring, or improve your organization and processes through the Voice of the Customer.

Users of Auto QM © Quality Monitoring experience time and efficiency gains from the first minutes of use.

A two-month test allows Voice of the Customer users to have key information to launch actions and track their impact. Strong team involvement is necessary (see "what efforts are required from the business teams?")

Batvoice gets in touch with your account administrator, helps you set up your users' accounts, offers you a roadmap with two workshops, and gives you access to your new knowledge base of best practices, methods and tools for a successful Speech Analytics project. Your teams master the tools and are operational within a few weeks.

Auto QM © Quality Monitoring users notice the time and efficiency gains from the very first minutes of use. Batvoice adapts to your quality processes and allows you to easily migrate your compliance grids, evaluations and user accounts.

Voice of the Customer users have key information for launching actions and monitoring their impact. A strong involvement of the teams around the continuous improvement of the brand, the organisation and the processes is necessary to fully benefit from the solution.

Batvoice AI is based on technologies developed by Batvoice: speech-to-text recognition, natural language processing, affective & social signal processing, predictive analysis.

Batvoice AI is compatible with most telephony solutions.
We connect using access credentials to your recording platform.

Your information message at the beginning of the call to your customers remains unchanged: "this call may be recorded for quality and training purposes."
Batvoice automatically anonymises the personal data contained in the audio of the calls and in their transcription.
The solution is available in "Cloud" or "On premise".
Cloud data is processed in the European Union in accordance with the GDPR.