CHALLENGES

SALES, CHURN, QUALITY, CUSTOMER EXPERIENCE

Go directly to your challenge

Quality of speech

Customer experience

Sales and upselling

FEATURES

DRC, Platform Manager or Supervisor

Access the modules relevant to your role

Voice of the customer

Quality Monitoring

Information

Practical information about Batvoice and Speech Analytics

What is Speech Analytics?

Resources JOIN US

Blog

Batvoice content blog on Speech Analytics and Customer Relations

Resource library on Speech Analytics in customer contact centers

Customer Intelligence (CI): 5 Steps to Launch Your Strategy

Maxime Sendorek

The Complete Guide to Sentiment Analysis in Business

Maxime Sendorek

Voice of Customer (VoC): How to Measure and Interpret It

Maxime Sendorek

The 23 Best Call Center Software Solutions in 2025

Maxime Sendorek

ChatGPT revolutionizes customer relations: opportunities and limitations of generative AI

Maxime Sendorek

What is Average Handling Time (AHT)?

Maxime Sendorek

Need advice on implementing Voice of the Customer analytics & Quality Monitoring in your business?

Or simply want to see how Speech Analytics can facilitate your customer relationship management?

Our new publications:

The 23 Best Call Center Software Solutions in 2025

How to identify and address customer irritants

Voice analytics: Improve your customer relationship with artificial intelligence

What is Quality Monitoring?

The 22 operational Speech Analytics use cases in France

Review of the All 4 Customer trade show: united for customer satisfaction and loyalty.

CSAT: definition, calculation and tips to improve customer satisfaction

Cross-Selling and Up-Selling: definitions and tips to increase your sales

Why improve your First Contact Resolution (FCR) rate?

Top 10 Speech Analytics Services

How AI is Revolutionizing Customer Intelligence

How to become the best customer service in your category thanks to AI: a look back at the Voice Lab Webinar

Churn rate: definition and tips to reduce customer churn

The 4 main impacts of a low FCR rate on customer relations

E-Book: The Quality Monitoring of tomorrow

E-Book: Improving First Call Resolution (FCR)

Reduce the risk of customer churn with Speech Analytics

Improve customer experience with Speech Analytics

How to automate customer relationship actions based on their emotions?

How to measure and track FCR or First Call Resolution rate?

Speech Analytics experience feedback at Pierre & Vacances

How Pierre & Vacances leverages Speech Analytics

5 tips to improve FCR or First Call Resolution

AUTHORS

Mimoun Khalloufi

Maxime Sendorek

Tags

Customer Experience

Customer Satisfaction

Customer intelligence

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Batvoice 2020

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