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SALES, CHURN, QUALITY, CUSTOMER EXPERIENCE

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Quality of speech

Customer experience

Sales and upselling

FEATURES

DRC, Desk Officer or Supervisor

Access the modules relevant to your role

Voice of the customer

Quality Monitoring

Information

Practical information on Batvoice and Speech Analytics

What is Speech Analytics?

Resources JOIN US

Blog

Batvoice content blog on Speech Analytics and Customer Relations

Resource Library on Speech Analytics in Customer Contact Centres

ChatGPT revolutionizes customer relations: the opportunities and limits of generative AI

Maxime Sendorek

What is Average Treatment Duration (ATD)?

Maxime Sendorek

How to calculate and reduce DMC in a call center?

Maxime Sendorek

Pick-up rates: calculating and optimizing them in call centers

Maxime Sendorek

How do you identify and deal with customer irritants?

Maxime Sendorek

Customer loyalty: how to deal with a volatile customer base?

Maxime Sendorek

Need advice on how to implement Voice of the Customer analysis & Quality Monitoring in your business?

Or simply want to see what Speech Analytics can do for your customer relationship management?

Our new publications:

How do you identify and deal with customer irritants?

Voice analysis: Improve your customer relations with artificial intelligence

What is Quality Monitoring?

22 Speech Analytics use cases in operation in France

A look back at the All 4 Customer trade show: united in customer satisfaction and loyalty

CSAT: definition, calculation and tips for improving customer satisfaction

Cross-Selling and Up-Selling: definitions and tips to boost your sales

Why improve your First Contact Resolution (FCR) rate?

How AI is revolutionizing Customer Intelligence

How to become best-in-class customer service thanks to AI: a pictorial look back at the Le Voice Lab Webinar

Churn rate: definition and tips for reducing customer attrition

The 4 main impacts of a low FCR rate on customer relations

E-Book : The Quality Monitoring of tomorrow

Top 10 Speech Analytics Services

5 tips to improve FCR or first call resolution

How Pierre & Vacances benefits from Speech Analytics

Speech Analytics feedback at Pierre & Vacances

How do you measure and track FCR, or First Call Resolution Rate?

How to automate customer relations actions according to their emotions?

Improving the customer experience with Speech Analytics

Reducing the risk of customer churn with Speech Analytics

E-Book: Improving the FCR or First Call Resolution Rate

AUTHORS

Mimoun Khalloufi

Maxime Sendorek

Tags

Customer Experience

Customer Satisfaction

Customer intelligence

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Batvoice 2020

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