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Quality of speech

Customer experience

Sales and upselling

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DRC, Desk Officer or Supervisor

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Voice of the customer

Quality Monitoring

Information

Practical information on Batvoice and Speech Analytics

What is Speech Analytics?

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Blog

Batvoice content blog on Speech Analytics and Customer Relations

Resource Library on Speech Analytics in Customer Contact Centres

A look back at the All 4 Customer trade show: united in customer satisfaction and loyalty

Maxime Sendorek

CSAT: what is it and how do you measure it?

Maxime Sendorek

Cross-selling and up-selling: differences and examples in 2024

Maxime Sendorek

First contact resolution rate (FCR): what benefits via AI and Speech Analytics?

How AI is revolutionizing Customer Intelligence

How to become best-in-class customer service thanks to AI: a pictorial look back at the Le Voice Lab Webinar

Maxime Sendorek

Need advice on how to implement Voice of the Customer analysis & Quality Monitoring in your business?

Or simply want to see what Speech Analytics can do for your customer relationship management?

Our new publications:

A look back at the All 4 Customer trade show: united in customer satisfaction and loyalty

CSAT: what is it and how do you measure it?

Cross-selling and up-selling: differences and examples in 2024

First contact resolution rate (FCR): what benefits via AI and Speech Analytics?

How AI is revolutionizing Customer Intelligence

How to become best-in-class customer service thanks to AI: a pictorial look back at the Le Voice Lab Webinar

Churn rate: our 5 tips for improving it

E-Book : The Quality Monitoring of tomorrow

Top 10 Speech Analytics Services

Our tips for improving FCR or first call resolution

How Pierre & Vacances benefits from Speech Analytics

Speech Analytics feedback at Pierre & Vacances

The impact of the call-back rate on customer relationship management

How do you monitor the FCR or first call resolution rate?

The 24 use cases of Speech Analytics operational in France

How to automate customer relations actions according to their emotions?

Improving the customer experience with Speech Analytics

Reducing the risk of customer churn with Speech Analytics

E-Book: Improving the FCR or First Call Resolution Rate

AUTHORS

Mimoun Khalloufi

Maxime Sendorek

Tags

Customer Experience

Customer Satisfaction

Customer intelligence

Batvoice 2020

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