CHALLENGES

SALES, CHURN, QUALITY, CUSTOMER EXPERIENCE

Go directly to your challenge

Quality of speech

Customer experience

Sales and upselling

FEATURES

DRC, Desk Officer or Supervisor

Access the modules relevant to your role

Voice of the customer

Quality Monitoring

Information

Practical information on Batvoice and Speech Analytics

What is Speech Analytics?

Resources JOIN US

Blog

Batvoice content blog on Speech Analytics and Customer Relations

Resource Library on Speech Analytics in Customer Contact Centres

Intelligence client (IC) : 5 étapes pour lancer votre stratégie

Maxime Sendorek

Le guide complet de l’analyse des sentiments en entreprise

Maxime Sendorek

Voice of Customer (VoC) : comment la mesurer et l’interpréter ?

Maxime Sendorek

The 23 best call center software packages in 2025

Maxime Sendorek

ChatGPT revolutionizes customer relations: the opportunities and limits of generative AI

Maxime Sendorek

What is Average Treatment Duration (ATD)?

Maxime Sendorek

Need advice on how to implement Voice of the Customer analysis & Quality Monitoring in your business?

Or simply want to see what Speech Analytics can do for your customer relationship management?

Our new publications:

The 23 best call center software packages in 2025

How do you identify and deal with customer irritants?

Voice analysis: Improve your customer relations with artificial intelligence

What is Quality Monitoring?

22 Speech Analytics use cases in operation in France

A look back at the All 4 Customer trade show: united in customer satisfaction and loyalty

CSAT: definition, calculation and tips for improving customer satisfaction

Cross-Selling and Up-Selling: definitions and tips to boost your sales

Why improve your First Contact Resolution (FCR) rate?

Top 10 Speech Analytics Services

How AI is revolutionizing Customer Intelligence

How to become best-in-class customer service thanks to AI: a pictorial look back at the Le Voice Lab Webinar

Churn rate: definition and tips for reducing customer attrition

The 4 main impacts of a low FCR rate on customer relations

E-Book : The Quality Monitoring of tomorrow

E-Book: Improving the FCR or First Call Resolution Rate

Reducing the risk of customer churn with Speech Analytics

Improving the customer experience with Speech Analytics

How to automate customer relations actions according to their emotions?

How do you measure and track FCR, or First Call Resolution Rate?

Speech Analytics feedback at Pierre & Vacances

How Pierre & Vacances benefits from Speech Analytics

5 tips to improve FCR or first call resolution

AUTHORS

Mimoun Khalloufi

Maxime Sendorek

Tags

Customer Experience

Customer Satisfaction

Customer intelligence

link to linkedin account

link to youtube account

link to twitter account

Batvoice 2020

Legal information