CHALLENGES
SALES, CHURN, QUALITY, CUSTOMER EXPERIENCE
Go directly to your challenge
01
Quality of speech
02
Customer experience
03
Sales and upselling
04
Reducing churn
FEATURES
DRC, Desk Officer or Supervisor
Access the modules relevant to your role
01
Voice of the customer
02
Quality Monitoring
CUSTOMERS
Information
Practical information on Batvoice and Speech Analytics
01
What is Speech Analytics?
02
Who we are
03
FAQ
04
RGPD Policy
Resources
JOIN US
Demonstration
Blog
Batvoice content blog on Speech Analytics and Customer Relations
Resource Library on Speech Analytics in Customer Contact Centres
ALL CONTENTS
ARTICLES
EBOOKS
TESTIMONIALS
WEBINARS
ARTICLES
A look back at the All 4 Customer trade show: united in customer satisfaction and loyalty
Apr 2, 2024
by
Valeria Monaco
ARTICLES
CSAT: what is it and how do you measure it?
Feb 26, 2024
by
Valeria Monaco
ARTICLES
Cross-selling and up-selling: differences and examples in 2024
Jan 23, 2024
by
Valeria Monaco
ARTICLES
First contact resolution rate (FCR): what benefits via AI and Speech Analytics?
Nov 13, 2023
by
Pierre Morgat
ARTICLES
How AI is revolutionizing Customer Intelligence
Oct 9, 2023
by
Pierre Morgat
WEBINARS
How to become best-in-class customer service thanks to AI: a pictorial look back at the Le Voice Lab Webinar
Oct 3, 2023
by
Maxime Sendorek
Next
Need advice on how to implement Voice of the Customer analysis & Quality Monitoring in your business?
Or simply want to see what Speech Analytics can do for your customer relationship management?
DEMONSTRATION
Our new publications:
ARTICLES
A look back at the All 4 Customer trade show: united in customer satisfaction and loyalty
ARTICLES
CSAT: what is it and how do you measure it?
ARTICLES
Cross-selling and up-selling: differences and examples in 2024
ARTICLES
First contact resolution rate (FCR): what benefits via AI and Speech Analytics?
ARTICLES
How AI is revolutionizing Customer Intelligence
WEBINARS
How to become best-in-class customer service thanks to AI: a pictorial look back at the Le Voice Lab Webinar
ARTICLES
Churn rate: our 5 tips for improving it
EBOOKS
E-Book : The Quality Monitoring of tomorrow
ARTICLES
Top 10 Speech Analytics Services
ARTICLES
Our tips for improving FCR or first call resolution
ARTICLES
How Pierre & Vacances benefits from Speech Analytics
TESTIMONIALS
Speech Analytics feedback at Pierre & Vacances
ARTICLES
The impact of the call-back rate on customer relationship management
ARTICLES
How do you monitor the FCR or first call resolution rate?
ARTICLES
The 24 use cases of Speech Analytics operational in France
WEBINARS
How to automate customer relations actions according to their emotions?
WEBINARS
Improving the customer experience with Speech Analytics
WEBINARS
Reducing the risk of customer churn with Speech Analytics
EBOOKS
E-Book: Improving the FCR or First Call Resolution Rate
AUTHORS
Dorian Vittori
Mimoun Khalloufi
Maxime Sendorek
Pierre Morgat
Valeria Monaco
Tags
CSAT
Churn
Customer Experience
Customer Satisfaction
Customer intelligence
ESAT
FCR
PVCP Group
NPS
QOS
R&D
REX
Upsell
cross selling