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Batvoice contents on Customer Relations news

List of Batvoice blog posts written by :

Dorian Vittori

Dorian Vittori

E-Book : The Quality Monitoring of tomorrow

Our tips for improving FCR or first call resolution

How Pierre & Vacances benefits from Speech Analytics

Speech Analytics feedback at Pierre & Vacances

The 24 use cases of Speech Analytics operational in France

E-Book: Improving the FCR or First Call Resolution Rate

Featured Posts

A look back at the All 4 Customer trade show: united in customer satisfaction and loyalty

CSAT: what is it and how do you measure it?

Cross-selling and up-selling: differences and examples in 2024

First contact resolution rate (FCR): what benefits via AI and Speech Analytics?

How AI is revolutionizing Customer Intelligence

How to become best-in-class customer service thanks to AI: a pictorial look back at the Le Voice Lab Webinar

Churn rate: our 5 tips for improving it

E-Book : The Quality Monitoring of tomorrow

Top 10 Speech Analytics Services

Our tips for improving FCR or first call resolution

How Pierre & Vacances benefits from Speech Analytics

Speech Analytics feedback at Pierre & Vacances

The impact of the call-back rate on customer relationship management

How do you monitor the FCR or first call resolution rate?

The 24 use cases of Speech Analytics operational in France

How to automate customer relations actions according to their emotions?

Improving the customer experience with Speech Analytics

Reducing the risk of customer churn with Speech Analytics

E-Book: Improving the FCR or First Call Resolution Rate

Authors

Mimoun Khalloufi

Maxime Sendorek

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Customer Experience

Customer Satisfaction

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