Improving the customer experience with Speech Analytics

Discover in this replay how Pierre & Vacances Center Parcs managed to :

• improve its conversion by 1 point
• multiply by 3 the number of manual evaluations at launch, with the ambition to reach 10,000 evaluated calls/month, i.e. 30% of its contacts
• reach compliance levels above 80%.
• remove the time for call listening and evaluation to adapt the job of dedicated resources (analysis, coaching, continuous improvement, etc.)

Topics covered:

• Why and how to team up with AI?
• Customer results after 6 months of using Batvoice Auto QM
• Demo: Auto QM
• Q&A

Webinar speakers :

• Vanessa Klein, Customer Experience Manager at Pierre & Vacances Center Parcs Europe, who will explain how the group achieved these results and present their ambitions as well as all the keys to improving customer relationship management processes in contact centres.
• Maxime Sendorek, CEO of Batvoice
• Mimoun Khalloufi, VP Sales of Batvoice

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