1 point of conversion, when you estimate that we are at 30% of conversion on average, that we make 200 million [of sales by telephone per year], if you add 1 point, you do the calculation, we are talking about many millions of euros and this is very concrete. Grégory Sion Managing Director, Sales, Innovation, Digital Pierre & Vacances Center Parcs Group
We have reduced the rate of painpoints per call by 19%, mechanically we have also reduced the number of calls by 17%. Overall, on my scale, this represents savings of €300,000.
This has enabled us to gain 1 conversion point, i.e. €1.5 million. Eric Poueys Customer Relations Director Europe Pierre & Vacances Center Parcs Group
It is simple, modern and effective. The dashboard is very intuitive, helps to make an initial analysis, to exploit the results, to make observations and then to set up and track actions.
The solution's minimalist design makes the tool pleasant to use and extremely effective.
Pero Almeida Quality Training Coordinator Armatis LC
My area, that of customer management and the customer experience, has been identified as a strategic area for the future, with the Customer Voice that we have managed to make visible with this type of approach and this type of tool. Eric Poueys Director of Customer Relations Europe Pierre & Vacances Center Parcs Group
