How to automate customer relationship actions based on their emotions?

On October 14th, Batvoice AI will present a 45-minute webinar on how Speech Analytics can automate your customer actions based on their emotions, thereby establishing a virtuous cycle of improvement in your customer relationship processes.

Topics covered:

The evolution of Speech Analytics towards a new model: Emotion Analytics.

• Triggering automated customer relationship action plans based on emotions;
• Detection of pain points and identification of at-risk calls;
• The new KPIs for contact centers;
• Increase from 2 double-listening sessions per month per advisor to over 25;
• Q&A session to ask your questions to our customer relationship experts.
  

Webinar speakers:

• Maxime Sendorek, CEO of Batvoice
• Mimoun Khalloufi, VP Sales of Batvoice
• Vanessa Klein, Head of Customer Experience at Pierre & Vacances - Center Parcs

Register now, only the first 100 participants will be able to attend this session!