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How to automate customer relationship actions based on their emotions?
On October 14th, Batvoice AI will present a 45-minute webinar on how Speech Analytics can automate your customer actions based on their emotions, thereby establishing a virtuous cycle of improvement in your customer relationship processes.
Topics covered:
The evolution of Speech Analytics towards a new model: Emotion Analytics.
- Triggering automated customer relationship action plans based on emotions;
- Detection of pain points and identification of at-risk calls;
- The new KPIs for contact centers;
- Increase from 2 double-listening sessions per month per advisor to over 25;
- Q&A session to ask your questions to our customer relationship experts.
Webinar speakers:
- Maxime Sendorek, CEO of Batvoice
- Mimoun Khalloufi, VP Sales of Batvoice
- Vanessa Klein, Head of Customer Experience at Pierre & Vacances - Center Parcs
Register now, only the first 100 participants will be able to attend this session!