How to automate customer relations actions according to their emotions?

On October 14th, Batvoice AI will present during a 45 minutes webinar how Speech Analytics allows you to automate your customer actions according to their emotions and thus to set up a virtuous circle of improvement of your customer relationship processes.

Topics covered:

The evolution of Speech Analytics into a new model: Emotion Analytics.

• Triggering of automated customer relations action plans based on emotions;
• Detection of irritants and identification of calls at risk ;
• The new contact centre KPIs ;
• Increase from 2 double listens per month per advisor to more than 25;
• Q&A session to ask your questions to our customer relations experts.
  

Webinar speakers :

• Maxime Sendorek, CEO of Batvoice
• Mimoun Khalloufi, VP Sales of Batvoice
• Vanessa Klein, Customer Experience Manager at Pierre & Vacances - Center Parcs

Register now, only the first 100 participants will be able to attend this session!