Batvoice Resources | Customer Satisfaction posts

Testimonials

Our customers say it best

1 point of conversion, when you estimate that we are at 30% of conversion on average, that we make 200 million [of sales by telephone per year], if you add 1 point, you do the calculation, we are talking about many millions of euros and this is very concrete.
Grégory Sion Managing Director, Sales, Innovation, Digital
Pierre & Vacances Center Parcs Group

We have reduced the rate of painpoints per call by 19%, mechanically we have also reduced the number of calls by 17%. Overall, on my scale, this represents savings of €300,000.

This has enabled us to gain 1 conversion point, i.e. €1.5 million.
Eric Poueys Customer Relations Director Europe
Pierre & Vacances Center Parcs Group

It is simple, modern and effective. The dashboard is very intuitive, helps to make an initial analysis, to exploit the results, to make observations and then to set up and track actions.

The solution's minimalist design makes the tool pleasant to use and extremely effective.

Pero Almeida Quality Training Coordinator
Armatis LC

My area, that of customer management and the customer experience, has been identified as a strategic area for the future, with the Customer Voice that we have managed to make visible with this type of approach and this type of tool.
Eric Poueys Director of Customer Relations Europe
Pierre & Vacances Center Parcs Group

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Our articles on Speech Analytics & Customer Relations

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Articles, case studies, customer testimonials, webinars, e-books, documentation, feeds...

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How do you identify and deal with customer irritants?

How do you win the loyalty of an increasingly volatile customer base?

6 steps to creating your call center listening grid

Voice analysis: Improve your customer relations with artificial intelligence

What is Quality Monitoring?

22 Speech Analytics use cases in operation in France

Featured Posts

How do you identify and deal with customer irritants?

Voice analysis: Improve your customer relations with artificial intelligence

What is Quality Monitoring?

22 Speech Analytics use cases in operation in France

A look back at the All 4 Customer trade show: united in customer satisfaction and loyalty

CSAT: definition, calculation and tips for improving customer satisfaction

Cross-Selling and Up-Selling: definitions and tips to boost your sales

Why improve your First Contact Resolution (FCR) rate?

How AI is revolutionizing Customer Intelligence

How to become best-in-class customer service thanks to AI: a pictorial look back at the Le Voice Lab Webinar

Churn rate: definition and tips for reducing customer attrition

E-Book : The Quality Monitoring of tomorrow

Top 10 Speech Analytics Services

5 tips to improve FCR or first call resolution

How Pierre & Vacances benefits from Speech Analytics

Speech Analytics feedback at Pierre & Vacances

The 4 main impacts of a low FCR rate on customer relations

How do you measure and track FCR, or First Call Resolution Rate?

How to automate customer relations actions according to their emotions?

Improving the customer experience with Speech Analytics

Reducing the risk of customer churn with Speech Analytics

E-Book: Improving the FCR or First Call Resolution Rate

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Testimonials

Our customers say it best