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SALES, CHURN, QUALITY, CUSTOMER EXPERIENCE
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01
Quality of speech
02
Customer experience
03
Sales and upselling
04
Reducing churn
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Voice of the customer
02
Quality Monitoring
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02
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Batvoice contents on Customer Relations news
List of Batvoice blog posts written by :
Pierre Morgat
HOME PAGE
Blog
Pierre Morgat
ARTICLES
Why improve your First Contact Resolution (FCR) rate?
Nov 13, 2023
by
Pierre Morgat
ARTICLES
How AI is revolutionizing Customer Intelligence
Oct 9, 2023
by
Pierre Morgat
Featured Posts
ARTICLES
How do you identify and deal with customer irritants?
ARTICLES
Voice analysis: Improve your customer relations with artificial intelligence
ARTICLES
What is Quality Monitoring?
ARTICLES
22 Speech Analytics use cases in operation in France
ARTICLES
A look back at the All 4 Customer trade show: united in customer satisfaction and loyalty
ARTICLES
CSAT: definition, calculation and tips for improving customer satisfaction
ARTICLES
Cross-Selling and Up-Selling: definitions and tips to boost your sales
ARTICLES
Why improve your First Contact Resolution (FCR) rate?
ARTICLES
How AI is revolutionizing Customer Intelligence
WEBINARS
How to become best-in-class customer service thanks to AI: a pictorial look back at the Le Voice Lab Webinar
ARTICLES
Churn rate: definition and tips for reducing customer attrition
ARTICLES
The 4 main impacts of a low FCR rate on customer relations
EBOOKS
E-Book : The Quality Monitoring of tomorrow
ARTICLES
Top 10 Speech Analytics Services
ARTICLES
5 tips to improve FCR or first call resolution
ARTICLES
How Pierre & Vacances benefits from Speech Analytics
TESTIMONIALS
Speech Analytics feedback at Pierre & Vacances
ARTICLES
How do you measure and track FCR, or First Call Resolution Rate?
WEBINARS
How to automate customer relations actions according to their emotions?
WEBINARS
Improving the customer experience with Speech Analytics
WEBINARS
Reducing the risk of customer churn with Speech Analytics
EBOOKS
E-Book: Improving the FCR or First Call Resolution Rate
Authors
Dorian Vittori
Mimoun Khalloufi
Maxime Sendorek
Pierre Morgat
Valeria Monaco
Tags
CSAT
Churn
Customer Experience
Customer Satisfaction
Customer intelligence
ESAT
FCR
PVCP Group
NPS
QOS
R&D
REX
Upsell
cross selling
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