Reduce the risk of customer churn with Speech Analytics

In this replay, we will show you how Pierre & Vacances Center Parcs reduces customer risk and implements a customer reminder process thanks to the automatic detection of irritants in the customer journey.
This short 20-minute format will allow you to understand exactly how Pierre & Vacances works with a Speech Analytics solution.

Topics covered:

Discover how Pierre & Vacances achieved:

• a 23% reduction in customer pain points in the Customer Relations Center;
• reduce low value-added calls by 17%;
• increase its conversion rate by 1%
  

Webinar speakers:

• Maxime Sendorek, CEO of Batvoice
• Mimoun Khalloufi, VP Sales of Batvoice
• Vanessa Klein, Head of Customer Experience at Pierre & Vacances - Center Parcs

​

To be alerted of our Lives, follow us on our LinkedIn page.

​

​