Reducing the risk of customer churn with Speech Analytics

In this replay, we will show you how Pierre & Vacances Center Parcs reduces customer risk and implements a customer reminder process thanks to the automatic detection of irritants in the customer journey.
This short 20-minute format will allow you to understand exactly how Pierre & Vacances works with a Speech Analytics solution.

Topics covered:

Find out how Pierre & Vacances managed to :

• reduce customer irritants by 23% in the Customer Relations Centre;
• reduce low value calls by 17%;
• increase its conversion rate by 1%.
  

Webinar speakers :

• Maxime Sendorek, CEO of Batvoice
• Mimoun Khalloufi, VP Sales of Batvoice
• Vanessa Klein, Customer Experience Manager at Pierre & Vacances - Center Parcs

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