Batvoice AI :

Where customer relations, innovation and profitability meet

Our values

Making life easier for our partners

Our primary objective is to simplify the lives of advisors and customer relationship managers. We offer them the means to develop their skills and take informed action, thanks to a data-supported approach to call center, contact center and customer relationship management.

Responsibility as an AI supplier

As an artificial intelligence provider, we take responsibility for protecting your customer data. What's more, we're also committed to thinking about the future implications of our technology, ensuring that it's reliable, secure and ethical.

Our history

Batvoice Technologies was born in 2015 when Maxime (CEO), Eric (CTO) and Nicolas (Data Scientist) combined their skills after evolving respectively in the banking, telecoms and biological modeling sectors.

They are embarking on the subject of Speech Analytics, with a clear focus on customer relations and the way they are managed in call centers. Thanks to the extensive use of data and deep learning, their ambition is clear:

  • Help managers optimize customer relationship management by identifying emotional signals
  • Helping advisors to improve their skills through better assessment of their performance

Based in Paris, Batvoice now employs a team of around twenty people and serves customers in a wide range of sectors, including energy, tourism, insurance, medical and services.

Batvoice is also a member of Voice Lab, an association that promotes Franco-European interests and strategic issues in the field of voice technologies.

photo of Batvoice founders


In-house R&D: a guarantee of quality and safety

Batvoice owns 100% of its in-house technologies. Batvoice is the fruit of collaboration between teams of engineers, researchers, research laboratories and universities such as Sorbonne Université (ex. Université Pierre et Marie-Curie) with Professor Chetouani, Batvoice researcher in the field of affective computing and social signal processing.

As a result, our solutions are based entirely on our team's cutting-edge expertise in various technological fields: speech recognition, natural language processing, social signal and emotion processing, and predictive analysis.

Faced with growing European demand for data sovereignty in the face of major American, Israeli and Chinese players, we are determined to guarantee the security and protection of our customers' data. By bringing our R&D in-house, we ensure that our solutions comply with European regulations, giving major corporations total peace of mind when it comes to protecting their data.


Our customers say it best

1 point of conversion, when you estimate that we are at 30% of conversion on average, that we make 200 million [of sales by telephone per year], if you add 1 point, you do the calculation, we are talking about many millions of euros and this is very concrete.
Grégory Sion Managing Director, Sales, Innovation, Digital
Pierre & Vacances Center Parcs Group
We have reduced the rate of painpoints per call by 19%, mechanically we have also reduced the number of calls by 17%. Overall, on my scale, this represents savings of €300,000.

This has enabled us to gain 1 conversion point, i.e. €1.5 million.

Eric Poueys Customer Relations Director Europe
Pierre & Vacances Center Parcs Group
It is simple, modern and effective. The dashboard is very intuitive, helps to make an initial analysis, to exploit the results, to make observations and then to set up and track actions.

The solution's minimalist design makes the tool pleasant to use and extremely effective.

Pero Almeida Quality Training Coordinator
Armatis LC
My area, that of customer management and the customer experience, has been identified as a strategic area for the future, with the Customer Voice that we have managed to make visible with this type of approach and this type of tool.
Eric Poueys Director of Customer Relations Europe
Pierre & Vacances Center Parcs Group
Discover Batvoice in action

From cost to value:
The impact of Speech Analytics in call centers

Customer relationship management is very often a cost center for companies, especially in B2C: setting up processes or making the call free for the end customer generate costs that make Customer Service a tool for information and retention rather than profitability.

Discover how Speech Analytics helps to see further and make call centers more efficient on its main challenges:

How to test Batvoice AI?

The team responds to your account creation requests live from the chat, or by your preferred means of contact.

What technical efforts are required?

Batvoice AI is compatible with all telephony solutions used in call centres. We will need access credentials to your recording platform. The solution is compatible with all protocols (API, SFTP, etc.).

What results can we expect?

The thousands of hours of feedback enabled by Speech Analytics, multiplied by each customer, opens up a wide range of high value benefits to our customers: increased sales, conversion rates,upsell and cross-sell, prediction of customer ch urn and reduction of churn, improved customer experience and customer satisfaction, quality assurance and call compliance Depending on your role and objectives, you can help your supervisors and evaluators improve your quality processes with automated Quality Monitoring or improve your customer knowledge with Voice of the Customer.

What efforts by business teams are required?

Batvoice first gets in touch with your account administrator and helps you set up your users' accounts, then offers you a roadmap with two workshops, before giving you access to your new knowledge base of best practices, methods and tools to succeed in your Speech Analytics project. Your teams master the tools and are operational within a few weeks thanks to the dedicated training content of our Batvoice Academy.

Auto QM © Quality Monitoring users notice the time and efficiency gains from the first minutes of use. Batvoice adapts to your quality processes and allows you to easily migrate your internal grids, evaluations and user accounts.

Voice of the Customer users have key information on customer expectations to launch actions and monitor their impact. A strong involvement of the teams around the continuous improvement of the brand and image, the organisation and the processes is necessary to get the full benefits.

What is this technology?

Batvoice AI is based on technologies developed 100% in-house by our R&D department: speech-to-text recognition, natural language processing, affective & social signal processing, predictive analysis. This in-house development is in line with our vision of responsible and ethical AI and the growing importance of data sovereignty, values shared with the VoiceLab, of which Batvoice is a co-founding member.

Is it GDPR compliant?

- Your information message at the beginning of the call to your customers remains unchanged: "this call may be recorded for quality and training purposes."
- Batvoice automatically anonymises the personal data contained in the audio of the calls and in their transcription.
- The solution is available either in the "Cloud" or "On premise".
- Cloud data is processed in the European Union in accordance with GDPR policy.

Ready to try Batvoice AI?

Write us a few lines! We'll get back to you within 24 hours to answer your questions and offer you a demonstration.
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