A look back at the All 4 Customer trade show: united in customer satisfaction and loyalty
In recent years, marketing and customer relations departments within companies have become increasingly similar in terms of vocation and objectives. Indeed, for all professionals in these two sectors, the ultimate goal is to stand out from the crowd and build customer loyalty. Whether they are involved in improving brand image, developing new business models, finding new customers or boosting productivity, they are all united by a common mission: to differentiate themselves in the eyes of customers from the competition, to build lasting relationships with them through the customer experience, and to create attachment to the brand, product or service.
Following this common thread, all the specialists in these fields came together this year for a must-attend customer relations event, held in Paris from March 26 to 28: the All 4 Customer trade show, merging the Customer Strategy and E-marketing trade shows, two complementary events previously held during the same period.
For industry professionals, the show was an excellent opportunity to keep abreast of best practices in the sector, network with other specialists and keep abreast of recent trends by taking part in ground-breaking conferences and workshops led by leading experts in customer relations and customer experience.
We took part in this 2024 edition alongside our partner Le Voice Lab, as well as Nijta, Voxist and Whispeak.
The Écouter Parler project in partnership with CNRS
At the show, Batvoice was present at the Voice Lab stand with the CNRS partner project "Écouter-Parler, le Laboratoire mobile des langues", supported by Huma-Num and the CNRS.
Écouter-Parler is a cultural and scientific program designed to collect the largest database of spoken languages in France, with the aim of building a sound heritage capable of representing the linguistic diversity of a given territory. This project is part of a wider program developed in 2006 by the Délégation générale à la langue française et aux langues de France (General Delegation for the French language and languages of France) to promote the richness and diversity of languages in France. Batvoice is making an important contribution by putting its cutting-edge technology at the service of this project, in order to record, segment and catalogue the voices, accents, intonations and languages spoken in the four corners of France.
The Batvoice AI solution for customer relations professionals
Batvoice was present at the show as a specialist in customer insight through voice and emotion analysis: our technology is designed to help companies better understand their customers' needs and expectations, with the aim ofimproving thecustomer experience.
For professionals in the field, the event was an unmissable opportunity to discover the benefits that our solution can bring on a daily basis to crucial aspects of customer relationship management. Here are just a few examples:
-Analysis of customers'emotions and feelings through their voice to improve the customer experience (Speech Analytics).
- Automatic transcription of voice interactions, for more efficient data management and tracking.
-Evaluate the performance of customer servicerepresentatives through voice analysis and automatic feedback, with the aim of improving their performance.
-Analysis of voice interactions to offer unique, personalized customer experiences based on customer needs and expectations.
If you'd like us to help you improve the customer experience by using data from voice interactions with your customers, get in touch with us and book a demonstration to discover the potential of our Voice of the Customer analysis and call evaluation solutions in your specific field of activity.
